1 thought on “Summary of Electricity Quality Service Work Summary”

  1. Summary of power service work
    The summary is a written material that summarizes and summarizes the performance and work and life performance for a period of time. It can promote our thinking. It is better to calm down and write a summary. So what should be included in the summary? The following is the summary of the high -quality service work I organized. For reference only, you are welcome to read.

    The quality service work in power high -quality service 1 The power industry has thousands of households, and the power industry is closely related to social production and life. In recent years, with the continuous development of society and economy, we deeply feel the higher requirements of all sectors of society and the majority of users on power supply and service quality. An important way to improve the level of high -quality service. In accordance with the relevant documents of high -quality services at all levels, in the process of carrying out high -quality service publicity activities, the company adheres to the society and service users, work with peace of mind and customer satisfaction, constantly standardize service behavior, innovate service methods, improve service methods, improve service means Mechanism, improve service capabilities, make the company’s high -quality service work a process of serving the masses, the process of serving the society, and the process of improving and enhancing corporate image.
    . Establishing 95598 Customer Call Center to improve the quality service organization
    In order to improve the standardization management level of the company’s marketing department, continuously meet the needs of customers in the new situation, and provide customers with better provision of customers better Service level, 95598 call center established by the company on October 21, 20xx.
    95598 Call Center is the new starting point in the company’s high -quality service history. Customers carry out business consulting and fault reporting through 95598 customer service telephone. Since 20XX, 1325 fault reports have been accepted, 2121 business consultation, a return visitor’s satisfaction rate of 100%, a total of 3500 calls, and a connection rate of 97.93%.
    . Actively carry out power supply supply,
    If in accordance with the relevant documents of leaders at all levels on the relevant documents of the holidays, the company actively carries out holiday power supply supply. In 20xx, the “New Year’s Day”, “Spring Festival”, “Qingming Festival”, “Pour Water Festivals”, “May Day”, “Children’s Day”, “Historite Festival”, “Mid -Autumn Festival”, “National Day” and other several Power supply work.
    On December 9th, 20xx, the 15th spiritual civilization scene meeting of our city was fortunate to be held in our county. In order to ensure that the meeting was successfully held, the company immediately organized personnel to prepare a power supply plan and power supply measures. At the same time, the meeting was set up to establish a meeting. Power -guaranteed organizations implement on -site power supply. Due to insufficient power supply facilities, in order to ensure the continuous reliability of the venue, the company immediately applied to the Power Supply Bureau for borrowing the electric vehicle as an emergency power supply vehicle in the venue, and immediately organized the implementation of the power supply emergency drill after the traine was in place on December 8, 20xx.
    In this power supply supply work, the company’s power supply personnel always adhere to the front line of power supply. In order to ensure the reliable power consumption of the party, starting from 8:00 on December 1, 20xx, it has been insisted on December 11th until December 11th The party ended at 24:00. It fully shows the determination to solve the task of completing the task like steel workers steel. It is such a group of power -guaranteed personnel that the 15th session of the spiritual civilization on the city was successfully held.
    . Carefully carry out industry expansion installations, fulfill the service commitment
    20xx company focusing on integrity construction, based on deepening quality services, further strengthening the management of high -quality services Customer service awareness, business quality and work level are the goals. Efforts to provide users with safe, high -quality, convenient, standardized, and honest services for users, especially large industrial customers, optimize business processes, meet the needs of development, and establish a good social image of the enterprise.
    20XX has a total of 1013 users, and the total capacity of the industry expansion is 16006kva, of which 64 10KV specialization users’ business, the reporting capacity is 11630kva; 953 low -voltage business, 4376kVA in the reporting capacity; Apply for 108 households.
    On October 25th, 20xx, after receiving the application of the county cement plant on the county cement plant on the county cement plant, the relevant personnel of the relevant personnel were immediately organized to investigate the work site on October 26, and according to the report provided by the customer The load load is approved by the power supply plan, and the power supply plan is completed on November 3. Later, he actively contacted customers, followed the development of customer design work, helped coordinate the investment and access work, and completed the operation on December 4.
    . All members participate, power supply and drought and drought
    20xx. In the years of our province, the great droughts encountered in a century. With the active participation of drought resistance in the county, the people in the county were actively engaged in drought resistance. , Establish a good image of the company’s “responsibility grid” and “serving Yunnan”. The company’s Special Affairs Special Affairs Office opened a green channel for the expansion of the drought -resistant power supply industry, simplified the installation procedures, and improved the timeliness of the electricity handling.
    The quality service work summary 2 High -quality service is the lifeline of power supply companies. Power supply companies always attach great importance to high -quality service work. XX year company closely focuses on expanding domestic demand and promoting local economic development, actively cooperating with the government to do a good job of “home appliances to the countryside”, innovating service measures, creating special power supply services brands, combined with the “Organization Meritability Year” activity to vigorously promote the concept of corporate service service concepts , Shape a new image of services, enhance social affinity, and comprehensively implement the “zero distance, all -weather, nanny, ultra -conventional, one -stop, family -like” power supply service measures.
    1 is to actively carry out the “agency efficiency year” activity.
    It to further create a high -quality, efficient, and clean power service environment, better serve the economic development of the “agriculture, rural areas, and rural areas, and ensure that the county’s major projects in the county, the demand for electricity for people’s livelihood engineering has issued it (Xinfeng County Power Supply Co., Ltd. The company’s implementation plan for creating the “Service Window of the Mass”), the company’s window unit implements the endless restoration day and the endless lunch break system. The customer service center has opened a 24-hour duty phone number-95598. Essence Strictly implement the “first questioning system” and “one -time informing system”, promote the customer manager’s service system, implement the “one -bodied, inside and outside” service principles, and fully accept the “industry expansion, inquiry consultation, inquiry and consultation, Complaint suggestions, repairs and payment “and other businesses. The “one -stop” service has been adopted, which has changed the way to complete various tasks from multiple departments and multiple people in the past, avoiding the trouble of customers “bulls” and “long -term”, optimizing the work process, reducing the intermediate links in the middle link , Greatly improving the efficiency of work; in order to ensure the reliable power consumption of urban and rural residents and ensure uninterrupted repairs, the company actively fulfills service commitments, further improves the speed of reaction to accept failure, improves fault repair efficiency, and strengthens the assessment of the time limit for reaching the on -site commitment; If there is a failure, whether it is day and night, sunny and snowy weather, our repair personnel will rush to the scene as soon as possible to restore the normal electricity consumption of users in time and implement a all -weather power supply service.
    It is to do a good job of “home appliances to the countryside”.
    “home appliances to the countryside” is an important measure of farmers benefiting farmers in building a new socialist countryside in my country. It is an important decision to drive domestic demand and promote sustainable development of social economy. group. Take the initiative to visit the propaganda, solve the power points and hot issues of “home appliances to the countryside”, and re -relocate the original unreasonable layout to the load center to achieve the purpose of improving the quality of power supply, such as a 50kva transformer in Hangkuraki Kenkura. , To the original 30kva transformer in Huangkeng Village, Jiading Town, this method is used to improve the voltage quality. The company also invested more than 100,000 yuan to conduct low -voltage transformation of the rural platforms of Shili Xincun and Huangkeng Guan Road under the jurisdiction of Chengbei Power Supply Office. , Solve the problem of electricity consumption in the low voltage situation compared with the severe platform area, add 2 new transformers, build a new 10kV line 1.43 kilometers, build a new 0.4kV line 1.3 kilometers, and transform the number of beneficiaries of 569 households. In addition, the company also accepted the relevant “home appliances to the countryside” through the “95598” hotline and the power supply institute to achieve special affairs. “, Through the development of” home appliances to the countryside “, it has won praise from the masses.
    three is to carry out the theme practice activities of “Youth Bright”.
    Organized the harmonious actions of community voluntary services, zero contact with electricity customers, communicated and communicated face to face, listened to the voices from electricity consumers, carried out civilized co -construction, and served the construction of a harmonious society. The company organizes youth league members, electric love volunteers enter the community, schools, factories, mines, rural areas and other places to publicize the common sense of electricity consciousness and safety and electricity, and provide services such as power policies and regulations, power consumption business consulting Difficulty, truly serving electric customers from zero distance.
    Fourth is actively promoting convenience services.
    1 is difficult to pay the electricity bills proposed in the early stage. The company actively takes measures to increase multiple business charging windows, which is convenient for customers to pay fees, minimize the time of paying in line, and the company plans to be in the urban area this year. Add another business charging window to effectively solve the problem of user payment difficulties;
    2 is the company’s “zero” power outage system in the first month since June of this year. In the case of expenses, try to use the patience to do work urging with the customer to ensure the recovery of electricity bills instead of taking power outage urging measures. This year, the company cooperates with the telecommunications department to adopt SMS for electricity customers who arrears. Methods to remind friendship.
    Five is to hold a symposium on key enterprise customers.
    In May 20th, the company held the XX annual key enterprise customer symposium with the theme background of “the same way of dealing with the crisis of the same way and developing together”, and sincerely invited guest representatives to the power supply company to manage and power supply services at power supply companies. Make more valuable opinions and suggestions in each link to facilitate promoting our company to improve service quality and service level. Hypactism, open words, listen to the words of the earlier ears, and use direct communication to eliminate the separation between each other and further deepen the understanding, trust and support between power supply companies and the majority of electric customers; Explain and answer, and deal with the problems that cannot be solved on the spot, and actively rectify the problems exposed in power supply supervision and complaint reports in a timely manner. , Get the unanimous satisfaction of customers.
    Is to promote the power supply service card and customer manager service system.
    XX year company produced a power supply service card for the front -line employees of the power supply station. The card was announced on the card, the telephone number of the person in charge of the 95598 customer service hotline, the power supply station, and the person in charge of the Taiwan area, and sent it in the corresponding supply of the electricity supply area. Let users have multiple channels at any time to maintain power supply to keep in touch, so as to instantly solve the difficulty of user electricity. At the same time, the company has also adopted further service methods for important customers, and implemented a point -to -point customer manager service system for big customers and important customers. The customer uses data and electricity to notify the customer in time. When the power grid operates abnormal and the weather conditions, the customer actively asked the customer if the electricity consumption was affected, whether it needs help, and provide the customer to provide the customer with a nanny -type service to the greatest extent.
    The quality service work summary of the high -quality service work of the power of power 3 “Harmony Electricity, Integrity Land” high -quality service promotion month activity work summarizes the power supply relationship of thousands of households, and the power industry is closely related to social production and life. In recent years, with the continuous development of society and economy, we have more deeply felt that all sectors of society and customers have put forward higher requirements for power supply and service quality. As the power department, how to “further improve the quality of employee service and carry out in -depth in -depth quality services” is the eternal theme of our work. According to the requirements of the provincial local power group company and the ** Working Committee on carrying out high -quality service promotion month activities, our bureau adheres to the society and service users in the process of conducting high -quality service promotion month activities, working on the mass satisfaction, the government rest assured, and constantly regulate the standards Service behavior, innovative service methods, improve service mechanisms, improve service capabilities, make global high -quality service work a process of serving the masses, the process of serving the society, and becoming a process of improving and enhancing corporate image. The county’s power bureau has reported high -quality service work as follows.
    . Regulate service behavior and continuously improve the construction of rules and regulations.
    In accordance with the provincial company and the high -quality service promotion month arrangement of the Provincial Company and the Working Committee, our bureau has formulated the “Quality Service Month Plan for the County Electric Power Bureau” in a timely manner to further clarify the time, content, measures, and the person in charge; The “Customer Service Standard” is issued to standardize the appearance, behavior, window service, and call of the window service staff; the “Ten Promise Systems of Power Supply Services of the Power Bureau of the County Electric Power Bureau” is issued. In order to further implement the social service commitment, increase the supervision of high -quality service work in the window unit, continuously improve the level of high -quality service, provide face -to -face electricity services for electrical customers, and solve the difficulties and problems in the process of customer power consumption. The implementation of the “Leadership Reception Day System” is determined to be the 27th day of the reception day of the leader; the six relevant quality service work specifications, standards, procedures and assessment systems are printed and issued by the “** County Electric Power Bureau Quality Bureau of Electricity Bureau”. The system standardizes service behavior and uses the system to regulate the service process.
    . Strengthen employee education and increase awareness of quality service.
    While focusing on high -quality service work, our bureau has continuously strengthened the ideological education of employees, especially the service window personnel and first -tier waiters. For important contents, the leaders of the bureau have been assumed to inspect the service window more than ten times, and the deepening of the team has conducted a service consciousness education and inspection supervision. The party branch and league branch of the bureau will implement the content of high -quality service ideological education as a content of party members and the ideological and moral education of the Communist Youth League. Through service education, it greatly improves the awareness of high -quality service of employees and improves the consciousness of high -quality services. Organize the overall*famous business hall staff to study the “Customer Service Standards” carefully, focusing on the requirements of dressing, appearance, behavior, reception, session, service, communication, and basic civilization. At work. The charging standards, service procedures, offering and announced business and service complaint telephones in the business hall. The business hall is equipped with a customer rest area, water dispenser, and customer writing table. In order to facilitate customers to fill in the business registration form, we add a customer service desk in a prominent position to further facilitate customers to fill in various business forms.
    . Responsibility and strict assessment system.
    If according to the division of responsibilities of various departments, our bureau will implement the responsibilities of high -quality service work to various specific responsible departments. In the monthly performance assessment, strictly strictly formulate the evaluation rules of the high -quality service assessment of the Bureau. The responsible person conducts performance assessment in accordance with regulations, reports criticism of illegal acts in the customer service of ** power supply, and punish the responsible person for*yuan/person. The second is to include high -quality service work in the important part of the responsibility system of the party style and clean government, sign the responsibility system layer by layer, and based on the self -examination of the self -examination of the bureau, the inspection of the relevant departments at the higher level will use the evaluation of high -quality service work as the responsibility of the bureau’s responsibility for the responsibility of the bureau. The important basis for departmental evaluation and evaluation.
    . In -depth investigation, improve communication, and improve the level of high -quality service.
    If according to the “Leadership Reception Day System” formulated by the Bureau, we adopt the method of going out and inviting in to investigate in -depth*household power customers, strengthen communication with customers, understand the customer’s power supply services for power supply services It is necessary to solve the problems existing in high -quality service work, and improve the service style in the construction of the style. During the propaganda month, the leaders of the bureau and the relevant functional departments have penetrated the relevant government departments five times, and solicited some opinions and suggestions of the government department in the construction of our bureau. And measures that need to be improved, solve some specific difficulties and problems encountered on the spot. Re -hiring*Famous Wind Supervisors to establish a long -term working mechanism; organized a big operation of “a hundred marketers visited a total of thousands of electricity customers and the leaders of the bureau to visit the 100th style supervisors, and the power supply office served.” Resident customers*households, visit other power customers*households; carried out electricity regulations, electricity price policies, business reporting processes, safe electricity, power conservation, electricity propaganda, and accepting user complaint activities at the county and township residents. ; Disables, lonely old people, military martyrs, labor models and special disadvantaged groups to carry out electricity “poverty alleviation and help” activities. Through the great momentum and strong advancement, the “high -quality service promotion month” activity is truly lifted to a new climax.
    The at least twice a year, a symposium on the wind supervisor and customer representatives, inform the power supply situation, enhance communication with customers, and extensively solicit customers’ opinions. Organize the wind supply business windows and towns every year to organize an assessment of unannounced visits and satisfaction. Entrusted a social survey agency (third party) to evaluate customer satisfaction and conduct comprehensive analysis of service quality. By carrying out this series of visiting activities, unannounced visits, evaluation of satisfaction, and holding symposiums for comments activities to categorize and organize problems in high -quality services and style construction work, and conduct carefully analyzed analysis , Take corresponding rectification measures for rectification, and earnestly practice the “ten commitments”, open customer complaint telephones, regularly hold customer symposiums, etc., and effectively solve the industry in the industry in civilized words and deeds, service quality, electricity price and electricity price, environmental hygiene, etc. The outstanding problems existing in the corporate image of our bureau continued to change in the hearts of customers. Through the distribution of evaluation forms, a total of 2365 survey forms were issued to the customer, and 2346 were recovered. After statistics, the customer satisfaction rate reached more than 98%or more Essence At the same time, hot issues such as the adjustment of strong lighting proportion of the masses are responsible for tracking supervision and supervision by the ** department, and urging the power supply office to rectify*households within a time limit.
    5. Sincere service to ensure the implementation of orderly power.
    This bureau adopted a variety of measures to make every effort to ensure the power supply. When formulating an orderly power consumption solution, the opinions of relevant government departments were solicited, and the power department was led by the power department. Discuss and demonstrate the use of electricity planning, fully listen to the suggestions and opinions of all parties in the society, and formulate a more scientific orderly power consumption solution. During the propaganda month, the leaders and relevant functional departments of our bureau visited large customers to understand whether there are problems with the customer’s electricity plan and whether there are good suggestions. In response to the special production characteristics and needs of product companies, appropriately adjust the power supply plan, reflect the characteristics of power personalized services, and be affirmed by the government authority and praise from customers. During the propaganda month, a total of hidden safety hazards are eliminated and the power supply plan is adjusted.
    6. Expand customer high -quality service functions.
    The form of telephone service, fax service and other forms, strive to achieve customer electricity service inquiry, power failure repair, electricity business inquiry, power business acceptance, customer complaints and suggestions, arrears of payment and information notification, stop, stop The service functions such as power -limiting announcements, customer return visits, and satisfaction survey have presented a relatively complete, efficient, and fast -moving service system, which have been praised by customers. Customers handle new installation and capacity for electricity and change of electricity. Round bell*Inner pickup call. Strictly implement the duty system, provide 24 -hour power failure reporting services, and reaches the failure of the failure. The power supply facility plan is announced to be announced to the society within 7 days.
    Seven, build a strong grid to ensure power supply.
    This are located in the hinterland, and the power distribution failure rate has been high for a long time. Frequent faults plus a variety of reasons such as power outage, so that the reliability rate of power supply cannot meet the requirements. 0.4KV power distribution line technology transformation and reduce the occurrence of accidents. At the same time, when the power outages are planned, the repair department will cooperate with the construction department to carry out the pollution of line insulators to increase the reliability of power supply.
    As of the end of March, the overall overall has completed the total electricity sales*10,000 kWh, a year -on -year increase of*%, accounting for*%of the annual task goals; sales revenue achieved*10,000 yuan, a year -on -year increase of*%; the average electricity price was completed*yuan. /kkwh, year -on -year increase*yuan/kkwh. Looking back and summarizing the practice of the high -quality service promotion month activities of our bureau, we have three experiences. First, the party and government leaders attach great importance to, grasp themselves, and establish a normal operating mechanism for high -quality service work; the second is to grasp software construction and hardware construction in one hand. The effective method; the third is to focus on shaping, typical examples, and the action and achievements of the work and achievements to the society and the masses. We will penetrate the service activities in the whole process of marketing, provide customers with convenient, fast and high -quality services, and promote power sales and enhance the energy of the power bureau in the supply area through high -level, high -quality pre -sales and after -sales service. The competitiveness in the market expands the power market, thereby achieving the purpose of improving the economic benefits of the enterprise.
    (1), we must quickly change the concept, break the idea of ​​”emperor daughter is not worried about marrying”, firmly establish a “customer -centric” consciousness, comprehensively improve service quality and service level, and attract customers to use more electricity.
    (2) Establish a complete and scientific marketing system as soon as possible to comprehensively improve the quality of marketers. Strengthen the market awareness, service awareness, competition awareness and marketing skills of marketers, strengthen training for existing personnel, establish the last elimination mechanism, implement competition to work, win the fittest, and continuously supplement high -quality personnel.
    (3) Strengthen the business window to make the business outlets reasonably and complete the service facilities. Simplify electricity handling procedures and work procedures, improve efficiency of service, shorten the reporting cycle of the newspaper, and ensure that users can get satisfactory services in all links such as electricity processing, electricity purchase, and power consumption.
    (4) Improve the level of technology, develop and apply advanced service facilities and service methods, and establish marketing management data centers as soon as possible to enable the entire process of marketing business to realize computerization and automation. Sitting at home use the telephone or public Internet means to do electricity, purchase, repairs, consultation and other services, and realize the use of bank networks, IC (credit) cards, public Internet and other means to automatically pay.
    (5), strengthen the construction of the power grid, improve the reliability of power supply, ensure the safe operation of the power grid, and achieve continuous, stable and safe power supply. Reasonably arrange the planning time, improve the level of maintenance, minimize the number and time of power outages, and establish a fast repair service team to provide all -weather, full -process, and full -range fast services for fault treatment.
    Quality service is a must -have condition for the sustainable development of the enterprise and the pursuit of our work. In the future, we will adhere to social service commitments, establish a good industry atmosphere, and promote the development of our bureau’s various undertakings with first -class service performance. Essence
    XX April 4th
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